Privacy Policy

PixieCraft ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PixieCraft mobile application, website, and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: email address, nickname, username, password, date of birth, gender, profile photo, and referral code.
• Profile and Social Information: bio, social media links, follower/following lists, and public profile content.
• User Content: patterns, images, comments, likes, favorites, collections, and any other content you post or share.
• Payment Information: billing address, shipping address, and payment method details. Payment card data is processed by third-party payment processors; we do not store full payment card numbers.
• Communications: messages you send to us, customer support inquiries, and survey responses.
• Creator and Payout Information: bank account or payment details required to process creator payouts, tax information, and verification documents.

1.2 Information Automatically Collected

• Device Information: device type, operating system, unique device identifiers, mobile network information, and app version.
• Usage Information: how you interact with the Service, including pages viewed, features used, search queries, patterns saved, likes, follows, and time spent.
• Location Information: approximate location derived from IP address or device settings. We do not collect precise GPS location unless you grant permission.
• Log Data: IP address, browser type, access times, crash reports, and diagnostic data.
• Cookies and Similar Technologies: we use cookies, local storage, and analytics technologies to understand usage and improve the Service.

1.3 Information from Third Parties

• If you log in through a third-party service (e.g., Apple, Google, or social media), we may receive your name, email, and profile picture from that service.
• If you make purchases through integrated e-commerce partners (e.g., Shopify), we receive order, shipping, and transaction information necessary to fulfill your order.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Create and manage your account and authenticate your identity.
• Enable community features such as posting, commenting, following, liking, and messaging.
• Process and fulfill orders, subscriptions, and creator payouts.
• Personalize content, recommendations, and advertising.
• Communicate with you about your account, orders, updates, promotions, and support requests.
• Monitor and analyze trends, usage, and activities to improve user experience.
• Detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Enforce our Terms of Service and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with vendors and service providers who perform services on our behalf, such as cloud hosting and data storage, payment processing, order fulfillment and shipping, analytics and crash reporting, customer support, and email and push notification delivery.

3.2 E-Commerce Partners

To fulfill product orders, we share order, shipping, and payment information with integrated e-commerce platforms, payment processors, warehouses, and carriers.

3.3 Legal Compliance and Safety

We may disclose information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

3.4 Business Transfers

If PixieCraft is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Public and Social Information

Your profile, patterns, collections, likes, comments, follower counts, and other public activity may be visible to other users of the Service and, in some cases, to the public. Please be mindful of what you choose to share publicly.

5. Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal exceptions.
• Restriction: request that we limit certain processing of your data.
• Portability: request a copy of your data in a structured, machine-readable format.
• Objection: object to certain processing activities, such as direct marketing.
• Withdraw Consent: withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@pixiecraft.art. We will respond within the time required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we will delete or anonymize it in accordance with our data retention policies.

7. Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

PixieCraft is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at info@pixiecraft.art, and we will take steps to delete the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. We use appropriate safeguards, such as standard contractual clauses, to protect your information during international transfers.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last updated" date. Your continued use of the Service after the changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@pixiecraft.art